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Help Center
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FAQ
- 1.Are all your products available in stock?
- 2.I forgot my password. What do I do?
- 3.How to make a payment?
- 4.How to apply my credit left on Cobeads for my new order?
- 5.How to make a payment for my order via credit card?
- 6.What is your discount policy?
- 7.How can I know the status of my order?
- 8.Can I make any changes to my order And how?
- 9.How do you deal with those temporarily unavailable items after I place an order?
- 10.How long does it take to ship my goods from China to my country?
- 11.Can we pay the shipping in the destination?
- 12.How do I save on shipping?
- 13.Do you ship to PO Box?
- 14.Do you offer FREE Shipping?
- 15.Can I purchase the goods in mixed colors or sizes?
- 16. Why are the goods in mixed color I received are not exactly same color as the picture on your website shows?
- 17.What if the goods arrive damaged?
- 18.Why I can't get your email responses?
- 19.How to use Coupon?
- 20.What's your return policy?
- 21.Metal FAQ
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Ordering Info
- 1.How long does it usually take to process orders?
- 2.How can I know the status of my order?
- 3.How do you deal with those temporarily unavailable items after I place an order?
- 4.How much is the TOTAL cost I need to pay for my order?
- 5.How to calculate the replacement discount?
- 6.How can I do If the products in my order are short of stock?
- 7.About Ready Time
- Payment Info
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Shipping & Delivery
- 1.How long does it take to ship my goods from China to my country?
- 2.How much will I have to pay for shipping?
- 3.Can you show me how you calculate shipping?
- 4.Can we pay the shipping in the destination?
- 5.Do you ship to PO Box?
- 6.What shipping options are available to me?
- 7.Do you offer FREE Shipping?
- 8.How can I trace my shipment?
- 9.How do I save on shipping?
- 10.How to pick up your goods if ship by Air Freight and Sea Freight?
- 11.When can I get the information about my package online?
- 12.What if the goods arrive damaged?
- 13.UPS contact phone number in main destination countries
- 14.DHL contact phone number in main destination countries
- 15.About the volumetric weight of your shipment
- 16.40% off Shipping Fee for All Countries
- Customs & Duties
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Products Resource
- 1.When I order 1000 beads, why is the quantity I get not exactly 1000?
- 2.Why are the goods in mixed color I received not exactly the same color as pictured on your website?
- 3.Are all your products available in stock?
- 4.How can I require from one item two different colors for the minimum quantity?
- 5. What's your Tibetan silver beads, What's the difference between Tibetan silver and Sterling silver?
- 6.Is nylon treated the same as polyester?
- 7.Are Cloisonne beads Nickel Free?
- 8.Are all your porcelain beads Lead Free?
- 9.Are zinc alloy beads Nickel Free?
- 10. Is Wool cord indeed in wool?
- 11.Measurements.
- 12. What is acrylic CCB coating / What is CCB Material?
- 13. What is the difference between Platinum plated metal components and Silver plated metal components?
- 14.What's the difference between shell pearls and freshwater pearls?
- 15.Why do the chains fade?
- 16.Are all the goods in red copper color and antique bronze color nickel free?
- 17.Austrian Crystal Beads & Elements
- Customized Service
- Jewelry Making Resource
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- 12 . How do I save on shipping?
Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the standard shipping method like Surface, it will be much cheaper than using express shipping.
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