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Help Center
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FAQ
- 1.Are all your products available in stock?
- 2.I forgot my password. What do I do?
- 3.How to make a payment?
- 4.How to apply my credit left on Cobeads for my new order?
- 5.How to make a payment for my order via credit card?
- 6.What is your discount policy?
- 7.How can I know the status of my order?
- 8.Can I make any changes to my order And how?
- 9.How do you deal with those temporarily unavailable items after I place an order?
- 10.How long does it take to ship my goods from China to my country?
- 11.Can we pay the shipping in the destination?
- 12.How do I save on shipping?
- 13.Do you ship to PO Box?
- 14.Do you offer FREE Shipping?
- 15.Can I purchase the goods in mixed colors or sizes?
- 16. Why are the goods in mixed color I received are not exactly same color as the picture on your website shows?
- 17.What if the goods arrive damaged?
- 18.Why I can't get your email responses?
- 19.How to use Coupon?
- 20.What's your return policy?
- 21.Metal FAQ
- New User--Guide
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Ordering Info
- 1.How long does it usually take to process orders?
- 2.How can I know the status of my order?
- 3.How do you deal with those temporarily unavailable items after I place an order?
- 4.How much is the TOTAL cost I need to pay for my order?
- 5.How to calculate the replacement discount?
- 6.How can I do If the products in my order are short of stock?
- 7.About Ready Time
- Payment Info
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Shipping & Delivery
- 1.How long does it take to ship my goods from China to my country?
- 2.How much will I have to pay for shipping?
- 3.Can you show me how you calculate shipping?
- 4.Can we pay the shipping in the destination?
- 5.Do you ship to PO Box?
- 6.What shipping options are available to me?
- 7.Do you offer FREE Shipping?
- 8.How can I trace my shipment?
- 9.How do I save on shipping?
- 10.How to pick up your goods if ship by Air Freight and Sea Freight?
- 11.When can I get the information about my package online?
- 12.What if the goods arrive damaged?
- 13.UPS contact phone number in main destination countries
- 14.DHL contact phone number in main destination countries
- 15.About the volumetric weight of your shipment
- 16.40% off Shipping Fee for All Countries
- Customs & Duties
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Products Resource
- 1.When I order 1000 beads, why is the quantity I get not exactly 1000?
- 2.Why are the goods in mixed color I received not exactly the same color as pictured on your website?
- 3.Are all your products available in stock?
- 4.How can I require from one item two different colors for the minimum quantity?
- 5. What's your Tibetan silver beads, What's the difference between Tibetan silver and Sterling silver?
- 6.Is nylon treated the same as polyester?
- 7.Are Cloisonne beads Nickel Free?
- 8.Are all your porcelain beads Lead Free?
- 9.Are zinc alloy beads Nickel Free?
- 10. Is Wool cord indeed in wool?
- 11.Measurements.
- 12. What is acrylic CCB coating / What is CCB Material?
- 13. What is the difference between Platinum plated metal components and Silver plated metal components?
- 14.What's the difference between shell pearls and freshwater pearls?
- 15.Why do the chains fade?
- 16.Are all the goods in red copper color and antique bronze color nickel free?
- 17.Austrian Crystal Beads & Elements
- Customized Service
- Jewelry Making Resource
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- 11 . Can we pay the shipping in the destination?
Yes, you can pay the shipping cost in your destination. But you should tell us your shipping account such as DHL or Fedex account. Please noted we don’t accept UPS account.
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